At Mineforth, we understand that you may need to cancel an order after it has been placed. This Order Cancellation Policy explains how cancellation requests are handled, when an order may be canceled, and how refunds are processed.
Requesting an Order Cancellation
If you wish to cancel your order, please contact our customer support team as soon as possible at support@mineforth.com.
To help us process your request efficiently, please include:
- Your order number
- The name used to place the order
- The email address associated with the order
- Your cancellation request
Orders Eligible for Cancellation
Orders may be canceled free of charge before they have been processed or shipped.
If your cancellation request is received before your order enters the fulfillment or shipping process, your order will be canceled and you will receive a full refund to your original payment method.
Orders That Have Already Been Processed or Shipped
Once an order has been processed for shipment or has been dispatched, cancellation may no longer be possible.
If your order has already been shipped, please refer to our Return and Refund Policy for information about requesting a return after delivery.
Cancellation Confirmation
If your cancellation request is approved, we will send you a confirmation email confirming that your order has been canceled.
If your order cannot be canceled because it has already entered processing or shipping, we will notify you and provide the available options.
Refunds for Canceled Orders
If your cancellation request is approved, your refund will be processed to your original payment method within 7 business days.
Please note that after we process your refund, your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.
If you have not received your refund within 10 business days after receiving confirmation that your refund has been processed, please contact us at support@mineforth.com.
Contact Information
Business Name: Mineforth
Support Email: support@mineforth.com
Business Number: +47 916 05 686
Business Address: Att 18 Nordassloyfa 25 C, Oslo, 1251, Norway
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CET)
Live Assistance: Click the interactive Chat icon in the bottom right corner of our store to speak directly with an operations representative.