Refund policy

At Mineforth, customer satisfaction is our priority. We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

Eligibility for Returns

To be eligible for a return, your ring must meet the following conditions:

  • The ring must be unworn and unused.

  • The ring must be in the same condition as received.

  • The ring must be returned in its original packaging.

  • You must provide proof of purchase.

  • The ring must not show signs of wear, scratches, damage, resizing, alteration, or other modifications.

Acceptable Reasons for Return

1. Manufacturing Defects

You may request a return if the ring has a manufacturing defect, such as:

  • Loose or missing stones

  • Damaged or defective settings

  • Structural defects

  • Other manufacturing-related issues

2. Item Arrived Damaged

If your ring arrives damaged, scratched, cracked, or otherwise affected during shipping, please contact us immediately after receiving your order.

3. Incorrect Item Received

If you receive a ring that is different from the item you ordered, please contact us so we can review the issue and provide an appropriate solution.

4. Ring Size Issues

If the ring size does not fit as expected, you may request a return within the 30-day return period, provided the ring meets all return eligibility requirements and has not been worn, resized, or altered.

5. Change of Mind

We accept change-of-mind returns within 30 days of delivery, provided the ring is unused, unworn, undamaged, and returned in its original condition and packaging.

Return Shipping

Returns are completely free of charge.

Once your return request is approved, we will provide a return shipping label and instructions by email. You will not be charged return shipping fees, restocking fees, or other hidden return costs.

How to Start a Return

To request a return, please contact us at: support@mineforth.com

Please include your order number and the reason for your return.

Returns must be approved before being sent back. Items returned without prior approval may not be accepted.

Return Address

Approved returns should be sent to: Att 18 Nordassloyfa 25 C, Oslo, 1251, Norway

We will provide return instructions and any applicable return shipping label after your request has been approved.

Damages and Issues

Please inspect your order immediately after receiving it. If your ring is defective, damaged, or incorrect, contact us as soon as possible so we can evaluate the issue and work toward an appropriate resolution.

For damaged or incorrect items, please provide clear photographs when contacting our support team. This can help us review and resolve the issue more efficiently.

Exchanges

The fastest way to receive a different ring is to return the original item first.

Once your return has been received and approved, you may place a separate order for the desired ring or size.

Order Cancellations

Orders may be cancelled before they are shipped for a full refund. For complete details, please refer to our Order Cancellation Policy. If an order has already been shipped, our standard Return and Refund Policy will apply.

Refunds

Once we receive and inspect your returned ring, we will notify you whether your refund has been approved or declined.

If your return is approved, your refund will be automatically processed to your original payment method within 7 business days.

Please note that after we process your refund, it may take additional time for your bank, credit card company, or payment provider to post the refund to your account.

If more than 10 business days have passed since your refund was approved and you have not received it, please contact us at: support@mineforth.com

Contact Information

Business Name: Mineforth

Support Email: support@mineforth.com

Support Phone: +47 216 10 669

Business Address: Att 18 Nordassloyfa 25 C, Oslo, 1251, Norway

Business Hours: 9:00 AM – 5:00 PM (Monday to Friday, USA Eastern Time - EST/EDT)

Live Assistance: Click the interactive Chat icon in the bottom right corner of our store to speak directly with an operations representative.