At Mineforth, we are committed to providing a secure, transparent, and customer-focused shopping experience. This policy explains how we handle order-related concerns, payment disputes, and chargebacks to ensure that customer issues are reviewed fairly, professionally, and efficiently.
Contact Us First
If you experience any issue with your order or payment, we encourage you to contact our customer support team before initiating a dispute or chargeback with your bank or payment provider.
Many concerns can be resolved quickly when we have the opportunity to review the order and work directly with you.
You can contact us at support@mineforth.com or through the Contact Us page on our website.
Order Issues
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe stated in our Shipping Policy, please contact us at support@mineforth.com.
We will review the available tracking information and work with you to determine the appropriate next step.
Damaged or Defective Items
If your order arrives damaged, defective, or in an unacceptable condition, please contact us as soon as possible after delivery.
Please provide your order number and clear photographs showing the issue. Our team will review the information and, where applicable, provide an appropriate resolution in accordance with our Return and Refund Policy.
Incorrect Item Received
If you receive an item that differs from what you ordered, please contact us at support@mineforth.com with your order number and relevant details.
After reviewing the issue, we will work with you to determine an appropriate resolution, which may include a replacement or refund where applicable.
Refund Requests
If you would like to request a refund, please follow the terms and procedures outlined in our Return and Refund Policy.
All refund requests are reviewed according to the eligibility requirements and timelines stated in that policy.
Payment Disputes & Chargebacks
We understand that customers may contact their bank or payment provider when they believe there is an unresolved issue with a transaction.
However, we encourage customers to contact Mineforth first so we have an opportunity to investigate the matter and provide a direct resolution.
If a chargeback or payment dispute is submitted, Mineforth may provide relevant order, transaction, payment, shipping, delivery, and communication records to the payment processor or financial institution handling the dispute.
Unauthorized Transactions
If you believe a transaction was made without your authorization, please contact us immediately at support@mineforth.com. You should also contact your bank or card issuer as appropriate.
We take payment security seriously and will cooperate with the relevant payment provider during any investigation.
Fraudulent or Abusive Disputes
Mineforth reserves the right to investigate disputes that appear to involve fraudulent or abusive activity, including knowingly providing false information about an order, falsely claiming that an order was not received when delivery records indicate otherwise, or knowingly providing inaccurate information regarding an order or product issue.
Where appropriate, we may provide relevant order and transaction records to payment processors, financial institutions, or other authorized parties for review.
Nothing in this policy limits any rights or protections available to consumers under applicable Norwegian law.
Our Commitment
Our goal is to resolve legitimate customer concerns fairly, transparently, and efficiently.
If you experience an issue with your Mineforth order, please contact us first. Our support team will review your concern and work with you toward an appropriate resolution.
Contact Information
Business Name: Mineforth
Support Email: support@mineforth.com
Business Number: +47 916 05 686
Business Address: Att 18 Nordassloyfa 25 C, Oslo, 1251, Norway
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CET)
Live Assistance: Click the interactive Chat icon in the bottom right corner of our store to speak directly with an operations representative.